Frequently Asked Questions

Customer Service

 


Our Concept

 

What is Tourist Threads all about?

We save you money! Now you don’t have to be a celebrity or multi-millionaire to feel like you travel to the best places on the globe. Can’t fly? Just lie, that’s our motto!

I don’t get it?

You can have the vacation shirt without the vacation, get it?

Who picks your locations?

We’ve virtually been to every destination and we pick the best ones.

No, who actually chooses which locations?

Oh, we have a team of people who don’t make enough money to travel to exotic locations so we all just cruise google earth, go on virtual vacations and then talk about where we went and what we did. It’s like traveling but better!

 


Our Products

 

What brands do you print on?

We use the highest quality products from American Apparel

Do you have a size chart?




Do you have womens shirts?

We use unisex T shirts. Order a size smaller and it will fit like a charm. If you’re a women’s Large, order a Medium, fits very well.

Do they shrink?

Yes, a little, our shirts are 100% ring spun cotton and tend to shrink after the first wash. Expect your shirt to shrink about 5%, which is about 1/2 of a size.

How should I wash it?

We encourage all customers to turn shirt inside out while washing to maintain the vibrancy of the ink. You will see minor fading, but that is the look!

What type of printing techniques do you use?

For most T shirts we use Direct To Garment printing, which gives it an awesome vintage feel and very soft hand (meaning you can’t feel the ink sitting on top of the shirt)

WIll I be happy with my shirt?

Of course, if not - we offer a 60 day money back return policy.

 


Ordering

 

Is your website safe & secure?

We’ve been selling online since 2006 as a company. We take security very serious and use the latest industry standard SSL encryption to protect all of your data.

What payments do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and also accept Paypal.

When will my card be charged?

Your card will be charged automatically when you finalize your order.

Do you accept cash, check or money orders?

No, we do not at this time.

Can I get a discount?

No, you cannot! Well, we do offer coupons and discounts via our newsletter, facebook, twitter, email and other mediums but there are no standard discounts just for the sake of giving a discount.

How do I use my coupon code:

Just type it into the coupon code box upon checkout and if it works, you will see the discount appear in the order total.

 


Returns & Exchanges

 

I made a mistake on my order, what do I do?

First, contact our returns department - returns@TouristThreads.com - Get a return authorization number and send it back unworn / unwashed and we’ll ship you a new one.

What is your return/exchange policy?

We offer a 60 day money back guarantee. If for any reason you are not satisfied with your shirt within 60 days, you may send the unworn / unwashed T shirt back to us unworn and we will refund your money or send a new shirt. We do not refund initial shipping costs.

Who pays for shipping on a return?

If it has to be returned due to an error we made, we pay. If you are simply unhappy and want your money back or a new shirt, you pay.

Does the shirt have to be unworn / unwashed to get a refund?

Yes, we can’t possibly allow you to wear it around for 59 days and then send it in and get your money back, we don’t have a lot of money to be throwing around like that!

What if I ordered the wrong size?

That is fine, first contact us and receive an authorization number, return the unworn / unwashed shirt and we will ship you the correct size.

 


Shipping

 

Shipping Method Transit Under $60 Over $60
Flat Rate (US) 2-5 Business Days $5.00 Free
Flat Rate (INT) 6-10 Business Days $13.00 $26.00


What shipping methods do you use?

We use USPS Priority Mail to ship all packages, both internationally and domestically. We have found this to be the fastest, most cost effective and trustworthy.

What about Free Shipping?

Any domestic (USA) order over $60 will receive free shipping. We will ship out using USPS Priority Mail.

Do you ship internationally?

Of course! If you have any issues with checkout, please contact us and we’ll get it figured out.

Who pays custom fees?

Please check your local laws regarding custom fees. If there are fees, they will be paid by you. And please do not ask us to ship order as a gift to avoid these fees.

Do you ship to APO/FPO addresses?

Yes, of course! Our troops need to virtually travel to exotic destinations too!

Can I track my package?

Yes, upon sending out your order we will update you with a Delivery Confirmation number provided by USPS. You will be able to see where this package is and when it will be delivered.

How long will it take to ship my order out?

We reserve the right to take up to 3-7 days to process your order and ship. Although we are much faster, sometimes there are issues with suppliers, machines, vehicles, people, etc. Thanks for understanding!

Where do you ship from?

We ship from our “warehouse” in Connecticut. It’s actually not a warehouse, but we’re supposed to look bigger than we are.

 


Customize Your Own

 

What is this?

You can now make any location, even your hometown, a tourist destination!

What do I do?

Just pick a design you want to customize and type your city or location or whatever you want into the text box.

But I can’t see what it looks like?

We know. We don’t have the resources to show a virtual sample of what your shirt will look like, but we’ve been doing custom T shirts for years and make sure that every shirt looks good.

Can I request to see the shirt before it is printed?

Of course, just click ‘Request Proof’ and we will design a virtual mock and email it to you for your approval before we print.

Do I pay before I see the mock?

Yes, you will pay first but we won’t ship anything until we get your approval so it is 100% risk free. If you don’t like what you see, you can always just cancel the order before printing and get your money back.

What type of printing is used?

We use state of the art direct to garment printing for all custom orders. This technique is very high quality and will last for tons of washes. Its kinda like a $50,000 printer that prints directly onto the T shirt.

 


Frequent Flyer Club

 

What is this?

It is a shirt of the month club. Pay for 6 months or 12 months and we will send you an exclusive shirt each month.

What is so special about this club?

Well, first we only release exclusive destinations that are not sold to the general public. Second, you get a deal on the shirts.

How do I join?

Just go to the Frequent Flyer Club page and buy a 6 month or 12 month membership and starting on the 1st of each month, you will receive your shirt.

When do they ship?

We ship the shirts on the 1st of each month.

When do they arrive?

Depending on your location, your shirts will arrive from 2-5 business days after shipment (USA) and international orders will take up to 5-7 business days.

What if I sign up after the 1st?

Our cut off for next month is the 15th. If you purchase a subscription on June 12, you will receive your first shirt the first week of July. If you purchase June 16, you will receive your first shipment the first week of August.

Who picks what shirts are sent?

We pick the most exotic locations. You will not know what the shirt is until it arrives, so you gotta have faith in us!

Can I cancel?

Yes, you can cancel at any time and will be refunded the remainder of your subscription. If you paid for 6 months and cancel after month 2, you will receive the total paid, divided by 4. Understand? Hope so.

Can I renew?

Sure! We do not do any automatic renewals so you will have to visit our site and purchase another subscription plan.

 


Wholesale / Bulk Orders

 

Do you offer bulk discounts?

Yes, our wholesale program starts at 24 pieces. Please contact us if you are interested.

Can I carry your items in my store?

Of course, just contact us and we’ll get it worked out.

 


Our Company

 

Who came up with the idea?

The creator of the store loves to travel and when not traveling, virtually visits exotic places throughout the world via Google maps.

How’d the idea come about?

He is constantly talking about hitting it big and traveling the world, enough to actually believe it! So, in his free time he reads travel magazines, tours $10k a night hotel rooms online and really believes that he is “visualizing” himself living this extravagant lifestyle. So instead of actually going to these places, he began just wearing the tourist T shirts that you buy while on vacation there. The idea was born!
He owns several T shirt business and has easy access to custom t shirts, so he got one printed up and people actually believed he went on vacation! Can’t fly? Just lie.

 


Contact us

 

Call us toll free at 1-866-449-2478

or

Email via our contact form